TERMS AND CONDITIONS
OF THE DEBITSUCCESS CONTRACT
1. INTRODUCTION
This document outlines the rights and responsibilities you have with regard to
the ability of Debitsuccess Pty Ltd to directly debit your nominated bank
account or credit card for any instalments or fees
due by you under the terms and conditions of this Contract and DDR Service
Agreement, the terms of which are stated below. Should you have queries
regarding your Contract or this DDR form you should in the first instance
contact Debitsuccess on 1-800 148 848. All queries regarding the provision of
services by the Facility should be directed to the Facility.
2. PARTIES TO CONTRACT
The "Facility" means the organisation
providing the service for which the Customer is paying. The "Customer"
means the person or party authorising this Contract.
"Debitsuccess" is Debitsuccess Pty Limited, PO Box 577, Mt Waverley,
Vic, 3149, Phone: 1800 148 848, E-mail: customerservice@Debitsuccess.com. All
communication relating to this Contract is to be sent directly to Debitsuccess.
The Customer acknowledges that Debitsuccess has been contracted by the Facility
to collect the Instalments due under this Contract,
and also acknowledges that all rights of the Facility pursuant to this Contract
are able to be enforced by Debitsuccess as if it were the Facility without any
involvement on the part of the Facility or the consent of the Customer.
3. PAYMENTS
The Customer agrees to pay the instalment amount at
the agreed payment frequency until this Contract is terminated in accordance
with clause 4 below. Should there be any arrears in payments the Customer authorises Debitsuccess to debit the outstanding balance in
order to bring the account up to date.
4. TERMINATION OF CONTRACT
The Customer may terminate this Contract before the expiry of the minimum term
or payments if all the instalments and fees due up to
the date of termination are paid, and in addition the cancellation fee as
specified on the front of this Contract is paid to Debitsuccess. If a cancellation
fee has not been specified as part of the Special Conditions then this contract
may not be cancelled before the expiry of the minimum term or payments. After
the expiry of the minimum term or payments, and after all instalments
and fees due have been paid in full, should the box on the front of this
Contract requesting termination at minimum term be marked then this Contract
shall automatically terminate. Should the membership type selected as part of
this online signup be indicated as ongoing in nature, then this Contract shall
continue indefinitely until such time as the Customer requests Debitsuccess,
after the expiry of the minimum term for it to terminate. Any instalments/fees due at the date of termination (including instalments/fees which fall due during the notice period)
will remain a debt owed to and recoverable by Debitsuccess. There will be a
period of notice of 30 days unless otherwise specified by the Facility between
the date of request and the date of actual termination during which any payments
due must still be paid in full. The Customer should contact Debitsuccess if
they have not received written confirmation of the termination within the 30
day period. The Customer shall not consider that this contract has been
terminated until such time as this is confirmed in writing to the Customer by
Debitsuccess (not more than 14 days after the termination date). Termination of
this Contract will also terminate the Direct Debit Request Authority.
5. BREACH OF CONTRACT
The Customer, Debitsuccess and the Facility each hold reciprocal rights of
termination for a material breach of any term or condition of this Contract.
The Contract will be terminated upon receipt of written notice outlining the
relevant breach.
6. ADMINISTRATION FEE
A one-off fee of $10.00 is payable to Debitsuccess by the Customer on authorising of this Contract.
7. PRIVACY
A Customer's "personal information" (as that term is defined in the
Privacy Act 1988 (Cth)) will only be used by
Debitsuccess to provide you with the services contemplated by this Contract.
Debitsuccess' Privacy Statement is to be found on its website
www.Debitsuccess.com.
8. LIABILITY
To the extent permitted by law, Debitsuccess hereby excludes any liability of
Debitsuccess to the Customer in contract, tort, statute or in any other way for
any injury, damage or loss of any kind whatsoever (including, without
limitation, any liability for direct, indirect, special or consequential loss
or damage), sustained by the Customer and/or any other person, or for any
costs, charges or expenses incurred by the Customer, arising from or in
connection with this Contract and/or the services/products provided by
Debitsuccess, and/or any act or omission of Debitsuccess.
9. CREDIT/DEBT REPORTING AGENCIES
Upon default by the Customer in regard to any obligation under this Contract
and failure to remedy the default after notification by Debitsuccess, the
Customer authorises Debitsuccess to notify any debt
collection/credit reporting agency of the default. Should this occur then at
Debitsuccess' sole discretion it may terminate the contract at which time the
full outstanding balance for the remainder of the minimum term or payments
(including any current arrears) shall be due in full. The Customer authorises Debitsuccess to add to the outstanding debt a
fee of $50 and an amount equivalent to 25% of the full outstanding balance
(being Debitsuccess' expenses reasonably incurred in collecting the debt) upon
initial referral to the debt collection/credit reporting agency.
10. PROVISION OF SERVICE
Change of location (if within 7 km of the previous location) or ownership or
the name of the Facility does not absolve the Customer of responsibilities
under the terms and conditions of this Contract.
11. INCREASE IN FEES
Debitsuccess may at any time AFTER the end of the minimum term, upon sending
written notice to the Customer's last known address and giving 14 days notice,
increase the instalment amount. If the Customer
wishes to terminate this Contract as a result of the increase in the instalment amount, the Customer must notify Debitsuccess in
writing within 14 days of the date of the written notice sent by Debitsuccess.
The Contract will be terminated upon receipt of this notice. If the Customer
does not notify Debitsuccess of its intention to terminate this Contract within
such specified time period, then this Contract will remain in force and the
increase in the instalment amount will be deemed to
be accepted by the Customer.
12. TRANSFERS
The Customer may at the sole discretion of Debitsuccess and the Facility be able to transfer this contract to another person, or to
another participating Debitsuccess Facility. Any transfers to a new Facility
must be as a result of the relocation of the Customer to another town or city.
Should a transfer occur all of the terms and conditions of this contract shall
apply except the payments may be adjusted to be in line with those normal
charges made by the new Facility. There may be a fee charged for each transfer.
Details of any fees payable can be obtained by contacting Debitsuccess on 1-800
148 848.
13. ENTIRE AGREEMENT
This Contract, the DDR Service Agreement and any membership agreement entered
into between the Customer and the Facility (the "Facility Membership Agreement")
constitute the entire agreement, understanding and arrangement (express and
implied) between the Customer, the Facility and Debitsuccess relating to the
subject matter of this Contract and supersedes and cancels any previous
agreement, understanding and arrangement relating thereto whether written or
oral. In the event of any inconsistency between the term(s) of this Contract,
the DDR Service Agreement and the Facility Membership Agreement, (where such
inconsistent term(s) specifically relate to the rights and obligations of the
Facility, other than the right to unilaterally vary fees payable), the term(s)
of the Facility Membership Agreement (which specifically relate to the rights
and obligations of the Facility) will prevail only to the extent of such
inconsistency. If any provision of this Contract is invalid, illegal or
unenforceable in any respect, the validity, legality and enforceability of the
remaining provisions will not be affected and such invalid, illegal or
unenforceable provision is to be severed from this Contract.
TERMS AND CONDITIONS OF THE DEBITSUCCESS
DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT
1. INITIAL TERMS
Debitsuccess will debit your nominated account for the
amounts and at the frequency of payments as agreed between us on the
Debitsuccess DDR Contract authorised and accepted by
you.
2. CHANGE OF TERMS
In the unlikely event that the initial terms are to change, they can only do so
in accordance with your Contract and we must give you at least 14 days notice
of the changes including if applicable the new amount, new frequency and next
debit date.
3. DEFERRING OR STOPPING A PAYMENT
Should you wish to defer a payment to another date you must contact
Debitsuccess before the date of that payment to request the deferment.
Deferments are entirely at the discretion of Debitsuccess and will depend on
the length of deferment, the current state of your account and your past
history. You may request us to stop an individual payment however you will
still be liable to make this payment by some other method or your account will
become overdue
4. ALTERING THE SCHEDULE
Should you wish to alter the payment frequency or Day to Debit contact
Debitsuccess and at our discretion in most instances we will be able to make
the changes you require. There may be a fee charged
for this service (details of any fees payable can be obtained by contacting
Debitsuccess on (1-800 148 848). Any changes made will not affect the total
amount you would otherwise have paid over the minimum term of your Contract.
5. SUSPENDING THE PAYMENTS
Suspension of payments may be possible under the terms of your Facility
Membership Agreement. Payments may be suspended for a minimum of 2 weeks at a
time so long as the total time suspended within the minimum term does not
exceed 6 weeks. In order to suspend payments you should contact Debitsuccess at
least 3 days prior to the date of the first suspended payment. There is a
charge of $5.00 per week while the contract is suspended unless a different fee
is specified on the front of this Contract. Any time spent on suspension will
be added onto the minimum term of the Contract so that the sum of the instalments payable for the minimum term or number of
payments shall still be payable regardless of any suspension or suspension
charges made.
6. CANCELLING THE PAYMENTS
You can cancel this Direct Debit Request Authority by requesting this of
Debitsuccess or your bank. Cancellation of the authority to debit your account
will not terminate this contract or remove your liability to make the payments
you have agreed to.
7. DISPUTES
If you dispute any debit payment, you must notify Debitsuccess immediately.
Debitsuccess will respond to your dispute within 7 working days and will
immediately refund the amount of the debit if we are not able to substantiate
the reason for it. If you do not receive a satisfactory response from us to
your dispute contact your financial institution who will respond to you with an
answer to your claim within 5 business days if your claim is lodged within 12
months of the disputed drawing, or within 30 business days if your claim is
lodged after 12 months from the disputed drawing.
8. NON WORKING DAY
When the day to debit falls on a weekend or public holiday the debit will be
initiated on the next working day.
9. DISHONOURED PAYMENTS
It is your responsibility to ensure that on the due date clear funds are
available in your nominated account to meet the direct debit payment. Should
your payment be dishonoured Debitsuccess will debit
you an additional $10 with your next payment and may, if we have not received
instructions to the contrary from you, debit both the current due payment and
the now overdue payment(s) on the same day. Debitsuccess may debit other fees
or costs involved with debt collection in accordance with the terms and
conditions of the Contract (refer to clause 9 Credit/Debt Reporting Agencies).
10. ENQUIRIES
All enquiries should be directed to Debitsuccess and should be made at least 1
working day prior to the next scheduled debit date.
11. YOUR OTHER RESPONSIBILITIES
In addition to those already mentioned, you are
responsible for ensuring that your nominated account is able to accept direct
debits. If it is not, it is your responsibility to provide Debitsuccess with a
new account number.